WordPress chat plugins are a great way to have fast communication with your customers and audience. Speed is everything today. Live chat allows you to quickly answer questions.
These chat plugins are convenient and easy to use. You can quickly set it up and have straight and quick communication with your audience.
And another great thing about plugins is that you can use them for free. It has all the features you need and for more options, you can always upgrade to a pro version.
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Who Needs Chat Plugins
Almost every type of website needs to have a live chat option. But for some websites it is mandatory. It is a great support tool too.
For example, eCommerce websites definitely need to have some kind of chat option. It makes the connection quick. And it is great for customer experience.
Also Read: Best Push Notification Plugins
Also, if you have an app or a service, you need to have some kind of chat option. Because people will have many questions and they don’t like to wait for email answers.
Now, as we know why it is important, let’s see how can we have a live chat option on a WordPress website.
1. Live Chat
Live Chat is one of the most popular live chat plugins out there. The reason is simple – it is a very powerful tool. It is a complete customer service platform.
You can fully customize it. It has different language support. Has great security options and you can see beautiful reports too. It has all the tools in order for a chat to work.
This plugin offers a 14-day free trial and then you can upgrade to one of their plans. Live Chat pricing plans are moderate. Great plugins with awesome features.
2. Tidio
Another popular and beautiful plugin for live chat is Tidio. It allows you to easily connect with your audience and grow your sales. It is used by 300 000 websites.
You can answers questions quickly and improve the customer experience. Also, you can see different messages on a well-designed dashboard. It has chat automation features that are good for discounts, leads, etc.
Tidio also offers chatbot and email marketing tools. You can try it free or buy one of their plans.
3. Zendesk
Zendesk is another great live chat solution for WordPress websites. Reach customers instantly via web, mobile, and messaging. That is how easy it is.
It is a powerful tool. Not only it is a chat solution but Zendesk offers features such as customer support, sales CRM, integrated voice software, analytics, etc.
They have a free plan with limited options. You can upgrade anytime and also, all the plans have a free trial period.
4. Olark
Olark is one of the greatest live chat plugins you can find. It has all the great features you will ever need for your website. You definitely need to check this plugin.
With this plugin, you can chat in real-time, organize customer data. Features it includes are analytics, team management, automation, customization, etc. Also, it can be integrated with apps like Slack, Hubspot, Zendesk, and more.
Although it is a paid plugin, it has a free trial period and pricing is very moderate.
5. Tawk
Tawk is a great plugin for live chat and it is totally free. Awesome, right? And it is a powerful tool too. Great for beginners or small businesses.
You can have live communication with your audience, organize data. Has great reports tools. Also, you can create knowledge base pages. Other features it has are 45+ languages, group messaging, screen sharing, etc.
Really a great plugin with amazing features and it costs nothing. Free forever.
6. Formilla
I have recently found out about Formilla and really loved it. Very easy to use and powerful tool. Beautifully designed chat solution for your website.
With this tool, you can provide 24/7 support with AI chatbots. Customize and match colors to your website. Also, supports different languages. You can easily increase sales and improve the customer experience.
Formilla has three different plans which are very inexpensive. But they also offer a free plan with 30 chats per month and 1 chat agent.
7. Pure Chat
Pure Chat is the last on my best chat plugins list but it doesn’t mean that it’s bad. Actually, it is a really great plugin with awesome features.
It has a great dashboard and organizing is very easy. It is a very simple plugin and is highly customizable to match your brand. Also, it has integration features and it can be used with apps such as Zoho, Slack, MailChimp, and others.
As pricing is concerned, you can use it for free for 30 days, and then you can choose one of their plans.
Conclusion
If you want to have great customer service on your eCommerce or service website, the live chat option is mandatory. It improves user experience and increases sales.
These chat plugins will make it easier to implement this option on your WordPress website. You can try them before you buy them.
